Terms and Conditions

  1. LotusTouch Limited is referred to in this document as 'The Company'. The person or organisation requesting massage services will be referred to as 'The Customer.'
  2. Bookings outside of Inner London may incur additional travel costs. These will be marked clearly in the quote sent by The Company.
  3. The Customer agrees to a two hour minimum booking.
  4. Therapists must be provided with access to toilets and drinking water.
  5. The Customer may reschedule their booking with no charges incurred , providing they give a minimum of 4 working days notice. Less than 4 days notice will incur a 20% charge on the total quoted rate. There may be additional charges if the booking includes travel costs.
  6. In the event of a cancellation the following charges will apply:
    • Within 30 days prior to event- 25% of total cost of the booking
    • Within 8 days prior to event - 50% of total cost of the booking
    • Within 48 hours prior to event – 100% of total cost of the booking
  7. The Company reserves the right to charge the Customer for any previously agreed expenses, should the job be cancelled. Including and not limited to; acquiring therapist licenses or membership to professional bodies and organisations, travel expenses.
  8. Payment must be made by the Customer within 15 days of receipt of invoice.
  9. Late payments will incur a charge of £25.00 plus interest charged on the overdue amount at the rate of 10% of total invoice per week.
  10. All information given in any literature produced by or on behalf of The Company is given in good faith and is intended as a guide to services available and may be altered without notice to suit differing seasonal or other conditions. All information is correct at time of going to press.
  11. If the Customer has any complaint regarding their session, they agree to notify the directors of The Company within 48 hours of the end of the session.
  12. The Company is covered by all necessary insurances.
  13. The Customer agrees not to solicit agents, subcontractors, massage therapists or representatives of The Company directly for employment, contract or otherwise.
    This also includes “indirect” solicitation using a third-party intermediary.
  14. By submitting this form, I am representing myself as an agent of The Customer with the authority to agree to these terms of service.